Privacy Policy
Your privacy matters. Learn how we collect, use, and protect your information.
At Sunset Palm Estates , we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Sunset Palm Estates collects, uses, discloses, and safeguards your information when you interact with our website at https://sunsetpalmestates.com/, communicate with us through VRBO.com or Booking.com, or use our property management and rental services.
1. Information We Collect
We collect information to operate efficiently, provide exceptional guest experiences, and maintain legal compliance. The information we collect includes:
A. Personal Information
Your name, email address, phone number, billing address, and booking details provided when you inquire, communicate, or confirm a reservation.
B. Booking and Payment Information
Your name, email address, phone number, billing address, and booking details provided when you inquire, communicate, or confirm a reservation.
C. Usage and Technical Data
Information such as your IP address, browser type, device details, time spent on pages, and website interaction patterns. This helps us improve site functionality, user experience, and security.
D. Cookies and Tracking Technologies
We use cookies and similar technologies to support website performance, analyze usage, prevent fraud, and enhance services. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use your data for legitimate business purposes, including:
- Reservation and Payment Processing: To manage and confirm bookings, process payments, issue receipts, and handle refunds.
- Customer Communication: To provide booking confirmations, check-in details, support responses, and service updates via platform chat or email.
- Service Improvement: To enhance our listings, guest experience, and communication quality.
- Security and Fraud Prevention: To verify guests, prevent misuse, and protect transactions.
- Legal and Regulatory Compliance: To meet applicable obligations under California and federal laws.
3. Sources of Information
- Directly from you: When you contact us, request support, or make a booking.
- Booking Platforms: From VRBO.com or Booking.com when you confirm a reservation.
- Payment Processor: From Stripe, when processing Host Payment Option transactions.
- Website Activity: Automatically through cookies, analytics, and server logs.
4. Sharing Your Information
We may share information in the following limited circumstances:
- Service Providers: With trusted third parties assisting us with hosting, analytics, payments, and communications.
- Booking Platforms: With VRBO.com and Booking.com to manage reservations, guest protection, and communication records.
- Legal Requirements: When disclosure is required by law or to protect our rights, property, or users.
- Business Transfers: If our business undergoes a merger, acquisition, or sale, data may transfer as part of that process..
We do not sell or rent personal data.
5. Host Payment Option Protection
When guests choose to pay using the Host Payment Option, all communication remains inside the VRBO.com or Booking.com message system. This ensures traceability and compliance with their guest protection programs. Payments are processed securely via Stripe, and this option remains covered by the same protection standards provided by the booking platform used for the reservation.
6. Your Privacy Rights
If you are a California resident, you are entitled to certain rights under the California Consumer Privacy Act (CCPA/CPRA), including:
- Right to Know: Request details about the personal information we collect.
- Right to Delete: Request deletion of personal data, unless required to retain it for legal or operational reasons.
- Right to Correct: Request corrections to inaccurate data.
- Right to Opt-Out: We do not sell or share personal information.
- Right to Non-Discrimination: Exercising your privacy rights will not affect your access to our services.
To exercise these rights, please email support@sunsetpalmestates.com We may need to verify your identity before fulfilling your request.
7. Data Security
We implement reasonable administrative, physical, and technical safeguards to protect your information. While no method of data transmission or storage is 100% secure, we continuously work to maintain a high level of protection across all systems.
8. Data Retention
We retain personal information only for as long as necessary to provide our services, fulfill legal requirements, and resolve disputes. When no longer required, your data is securely deleted or anonymized.
9. Children’s Privacy
Our services are intended for adults and are not directed to children under 13 years of age. We do not knowingly collect or store personal information from children. If we become aware that we have received such data, we will delete it promptly. Parents or guardians who believe their child has provided information should contact us to request removal.
10. International Visitors
All data is processed and stored in the United States. If you access our website or services from outside the U.S., your information will be transferred and processed under U.S. law.
11. Third-Party Links
Our website and communications may contain links to external websites such as VRBO.com and Booking.com. We are not responsible for their privacy practices. Please review their respective policies before sharing information.
12. Policy Changes
Sunset Palm Estates reserves the right to modify this Privacy Policy at any time. Guests will be notified of any significant changes in advance. By using our website or booking with Sunset Palm Estates, you agree to adhere to this Privacy Policy.
13. Contact Us
Sunset Palm Estates
📍44300 Lowtree Ave, Lancaster, CA 93534
📧 support@sunsetpalmestates.com
📞 +1 877 (708)-5859
🌐 https://sunsetpalmestates.com/